Feel Free to reach out
Contact Us.
Most answers are faster below. If you still need assistance, the form is at the bottom of the page.
Where's My Order
Your order status and tracking are in your confirmation email. Track Your Order.
Cancel or Pause a Subscription
Do it yourself in Account → Manage subscription. One click. No email needed, and no "are you sure" screen to click past. Manage Your Subscription.
Returns / Refund / First-Cup Guarantee
Tea is consumable, so there's nothing to ship back. The First-Cup Guarantee and the 30-day money-back terms are on the refund page. Read the Refund Terms.
Questions on The Tea / Protocol
See the full FAQ. Read the FAQ Page.
Wholesale / Partnership
Use the form below and choose "Wholesale / Press" as the reason.
Anything Else
The form is right below.